Faq

ENGRAVING

What should I engrave?
When you are deciding what to have engraved on your medical alert jewelry, list what would be the most significant in case of an emergency. Examples might be: “Diabetic”, “Epilepsy”, or “Severe Peanut Allergy”.

It is critical to include the right information for medical responders, which is why custom engraving is so effective. We allow for 4 lines of engraving, however do keep in mind that the more characters and words per line, the smaller the lettering/wording will be.
Should I have my medications engraved too?
Many people have changing medications, however if your medications are long-term and could impact emergency treatment, it's a great idea to include them. If you are Diabetic, it may be important to list if you are either on Insulin or taking a pill form medication such as Metformin. Blood thinners are also useful medications to indicate.
Should I include my allergies?
Definitely! For example, it's important to indicate if you have a PENICILLIN ALLERGY. If you have an allergy that needs an Epipen as a treatment, engrave both the name of the allergy, in addition to: “Use Epipen”.

Engraving Example:
YOUR NAME
MEDICAL CONDITION
ALLERGIES/TREATMENTS
EMERGENCY CONTACT

How do I abbreviate my medical condition?
The following are examples of some medical abbreviations:
BP - Blood Pressure
CA - Cancer
CF – Cystic Fibrosis
COPD - Chronic Obstructive Pulmonary Disease
DNR - Do Not Resuscitate
Epipen - Epinephrine Pen
HAV – Hepatitis A virus
HBP - High Blood Pressure
HBV – Hepatitis B virus
HIV - Human Immunodeficiency Virus
ICE – In Case of Emergency
IV - Intravenous
NO NSAIDS - No Non-Steroidal Anti-Inflammatory Drugs
PCN – Penicillin
Rx - Prescription
T1 Diabetes/T2 Diabetes – Type 1 or Type 2 Diabetes
Can I change my engraving?
Engraving is a permanent process, therefore it cannot be edited.
Do you engrave my medical ID using Laser or Etching?
We engrave your medical alert jewelry using a Laser engraver.
Can I exchange or return my engraved item?
No, once your medical ID has been engraved, it cannot be exchanged or returned.


REPAIRS & WARRANTY

Can I exchange my medical jewelry for something different?
We don’t accept exchanges or returns on engraved items. However, we will accept your, like new, unworn, non-engraved items within 30 days of receipt. See our Exchange Form for more information.

Exchange credits and fees:If there is a difference in price, we will issue a credit or we will charge the card on file for the price difference. In addition, we will charge your card on file for any associated return shipping and/or handling fees.
Do you offer a warranty?
We warranty our products against defects for up to 90 days after the order ships. Please carefully inspect your item after you receive it.

Exclusions: We do not warranty against scratches and dents as they are normal wear and tear, which includes any tarnishing of the ID, chain, or attachments. We do not warranty against chemical exposure, damage from misuse, accidental handling or loss/theft. Repairs made by any company other than Beaded Daisy will void the warranty. Beaded Daisy repair services have a 30 day warranty.
If your product is under warranty and needs repair, download the Warranty form
How do I return an item to be repaired?
If you require a warranty repair, please place your medical ID (do not include your engraved ID Tag unless it’s affixed to your item), and place broken pieces in a sealable (zip top) bag. Items must be returned in a PADDED MAILER along with our Repair Services Form.

Ship to:
Beaded Daisy
Attn: Repairs
33 Nolanfield Manor NW
Calgary, AB
T3R 0M3
What do I do if my warranty has expired?
After the warranty period, you can still get your item repaired. We charge a Jeweler’s Fee of $25 plus return shipping and handling. There might be additional costs associated with repairs, based on the conditions of the parts returned. Designs may be discontinued over time and may not be available for repair. Feel free to contact us, to ensure your item is repairable. Please print and fill out the Expired Warranty Repair Form.
Can I return an item for a refund?
Un-engraved, like new items can be returned within 30 days of purchase. Engraved items and shipping and handling costs are ineligible for a refund. Please allow up to 5 business days for your exchange/refund to be processed. Allow approximately 5 business days for any credits to appear with your credit card company.


SIZING

Can I just measure the length of my old bracelet band and order that size?
Every bracelet design is unique and we determine what the best fit will be for that particular style. Please refer to the sizing instructions to determine what your size is. In most cases, we ask for your snug wrist measurement. Need measuring instructions? Check out our measuring guide for tips.

Quick Tip: You may own several different Beaded Daisy bracelets, but when they are all laid out flat together, they may differ in lengths. One of the reasons for this is because each design is unique, and there are factors such as the size of beads to accommodate. This is the reason we ask for your snug wrist measurement, so that we can endeavor to provide you with the best fit.
Can I just guess my wrist size?
We want to ensure you are able to enjoy wearing your medical alert jewelry right away, and want to make sure it fits comfortably. Even one inch either too big or too small can make a difference, so it's best not to guess.
How do I measure my wrist?
Use a soft measuring tape, such as cloth or vinyl. Start at the 0 (zero) and wrap around your wrist snuggly. Take note of what number is across from the 0 (zero). If you don’t have one of these measuring tapes, you can use a piece of string, ribbon, or even dental floss in a pinch, and then compare it to a ruler!
What size bracelet should I order?
We will custom size your bracelet for you based on your snug wrist measurement. That is why all you have to do is select your wrist measurement size on the product page. We will add the appropriate length to accommodate your wrist and provide you with a comfortable fit. These are the steps you need to take if you are ordering an Interchangeable style (NO medical ID Tag) as well.
My bracelet doesn’t fit, can I have it resized?
Exchange your unworn medical ID for a different size, in the same style, within 30 days. The only cost to you, will be for the return shipping and handling fee.
How do I send my item in to be resized?
1. Remove your medical ID tag, if it’s not affixed. Send in the bracelet portion only.
2. Print, fill out and send the Resize Services form.


GENERAL

Can I wear my medical ID in the pool or in the shower?
We carry many designs, made of various materials. Some medical alert jewelry are more appropriate and water-friendly than others. General hand washing is acceptable, but we recommend removing when showering/bathing. Sterling silver won’t tarnish as quickly when kept dry. Our Velcro & Dog Tag line of products are 100% waterproof and can be worn in the pool/hot tub.
What is an Interchangeable Bracelet?
What better way to keep your look fresh than by owning several designs? Depending on your mood or outfit, you can always feel confident that your important medical information is there, just in case there happens to be a medical emergency!
  • The Interchangeable Bracelet is a bracelet strand with a lobster clasp on each end.
  • Move your ID Tag around from one bracelet to another depending on your mood and outfit. One tag fits all!
  • You can add as many of our Interchangeable Bracelets as you’d like, without having to buy a new ID Tag every time.
  • If all you need is a new ID Tag because it needs an update, you can simply purchase a new ID Tag on its own, ready for use with your existing Interchangeable Bracelet strands.
Why doesn’t my medical ID look exactly like the picture?
Bracelets in our photographs are crafted in a particular size. However, because our styles are customized, designs may alter slightly to accommodate sizing.
Who should wear a medical ID?
If you or your loved one has a medical condition that could be relevant in an emergency, you/they should strongly consider wearing a medical ID. If an unfortunate event occurs, it is critical that first responders, emergency room personnel etc. know that there is a medical condition present. If this statements ring true, a medical ID is a must. Below is a list of some of the medical conditions that require a medical ID:
Alzheimer’s
Asthma
Autoimmune Disease/Disorders
Bee Sting Allergy
Blood Disorders
Diabetes
Drug Allergies
Epilepsy
Food Allergies
Hearing Impairments
Heart Condition
Pacemaker
Seizures Disorders
Vision Impairments
Does it matter which wrist I wear my medical ID bracelet on?
Most people prefer wearing their medical alert bracelet on their non-dominant hand. Medical responders have indicated that in an emergency, they check both wrists as well as the neck for a necklace. So wear your medical ID where ever it is the most comfortable for you.
I made a mistake on my order, what can I do?
Contact us via email at Info@BeadedDaisy.com and we can help.


SHIPPING

What shipping methods do you use?
Shipping Method Estimated Delivery Price
Canada Post –First Class (Western Canada) 3-5 Business Days $8.95
Canada Post – First Class (Eastern Canada) 4-7 Business Days $8.95
Canada Post - Domestic - XpressPost (Trackable) 3 Business Days $25.00
Canada Post – USA 7-10 Business Days $14.95
Canada Post – International 7-10 Approx. 14 Business Days $24.95

Customs and duties are the responsibility of the recipient.
Do you ship internationally?
Absolutely! We use Canada Post as our International shipping method. Any taxes and/or import duties are the responsibility of the recipient.
Can I expedite or track my order?
Yes, for Canada, be sure to select Canada Post XpressPost. For International, select UPS-Expedited
Where are you located?
We are strictly an eCommerce business, but we are located in Alberta, Canada.

Beaded Daisy
33 Nolanfield Manor NW
Calgary, AB
T3R 0M3
Canada